Securus Technologies is the name to reckon with in the correctional space and has an experience of close to three decades in the business. Over the years, the company has served millions of customers, and presently its services reach out to more than 1,200,000 prisoners throughout the country, and over 3,450 public safety and law enforcement agencies use its services.
The primary aim of Securus Technologies is to help the prisoners as well as the law enforcement agencies by developing instrumental technologies. The company has successfully developed and launched a stream of services that modernizes the incarceration experience and makes it easier for the prisoners to stay in touch with their families and friends.
The company is dedicated to serving its clients better, and the fact that it recently won the Gold Stevie Award for the best customer service training team, only proves it. There were over 2,300 other companies that filed their application for the best customer service category, but Securus Technologies managed to bag the award the first time it participated.
Securus Technologies offers many other services such as data analytics, database management, inmates self-service, inmates communications, incident management, emergency response, ancillary solutions, correctional solutions, investigative solutions, public safety solutions, and more.
The company takes pride in what it does and recently published a series of excerpts from the letters it received from the law enforcement officers. In the press release, the CEO of Securus Technologies offered an open invitation to the customers and the investors to visit its highly advanced technology center in Dallas, Texas. I am a police officer and find the services offered by Securus Technologies highly helpful in finding, catching and convicting the culprit.